How can we help you today?
Search our knowledge base or browse categories below to find the answers you need.
Getting Started
How to upload, share, and manage your first files.
Security & Privacy
Encryption, password protection, and compliance info.
Account Management
Settings, profile updates, and dashboard features.
Billing & Plans
Upgrading to Pro, invoices, and payment methods.
Frequently Asked Questions
How long do my shared files last?
For free users, files expire 7 days after upload. Pro and Business users can set custom expiration dates or choose to keep files indefinitely.
What is the maximum file size I can upload?
Free users can upload files up to 5GB. Pro plans allow up to 100GB, and Business plans support files up to 1TB.
Is my data encrypted?
Yes, all files are encrypted in transit using TLS 1.3 and at rest using AES-256 bit encryption.
How do I add password protection to a link?
When uploading a file, select the 'Access Level' option and choose 'Private'. You will be prompted to set a secure password.
Can I track who downloads my files?
Yes, Pro and Business users have access to advanced analytics, including download counts, geographic data, and referrers from their dashboard.
Still need help?
Can't find what you're looking for? Our dedicated support team is here to assist you.
Contact Support